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February 2012
6-10	Academy Instructor Certification Course hosted by Law Enforcement Training Center in Pittsburg. 0800-1700, POST Plan IV, Fee: FREE! To register call: 925.427.8230
7-9	Advanced Dispatcher Update in Kingsburg. Tuition $296. POST Plan II.
7-9	Supervisory Update in Lompoc. Tuition $279. POST Plan III and STC certified.
8-10	CTO Workshop in Santa Rosa. Tuition $330. POST Plan II.
9	Customer Service and Professionalism for Communications Personnel in Oxnard. Tuition $100. POST Plan IV.
9	Customer Service the 9-1-1 Way in Monterey Park. Tuition $110. POST Plan IV.
10	Customer Service the 9-1-1 Way in Monterey Park. Tuition $110. POST Plan IV.
10	Evaluating the Trainee in Dispatch in Oxnard. Tuition $100. POST Plan IV.
15	Domestic Violence for Dispatchers in Los Angeles. Tuition free under POST Plan II.
16	Sexual Assault for Dispatchers in Los Angeles. Tuition free under POST Plan II.
16	Conflict Management in Communication Centers in Oxnard. Tuition $100. POST Plan IV.
21	Handling the Rising Tide of Suicide in Clovis. Tuition free under POST Plan IV. (Pilot course)
22	Extended Dispatch Academy at Rio Hondo College. Tuition $88. For more information call Lisa Osollo (562) 463-7756
22	Public Safety Dispatcher's Role in Officer Safety in Clovis. Tuition free under POST Plan IV. (Pilot course)
22	Stress Management in Carlsbad. Tuition $80. (4-hour class)
23	Best Practices in Public Safety Communications: Focusing on Professionalism in the Public Eye in Clovis. Tuition free under POST Plan IV. (Pilot course)
26	Conflict Management in Communications Centers in Oxnard. Tuition $100. POST Plan IV.
27-28	Dispatcher Public Safety-Advanced in Riverside. Tuition $76. POST Plan IV.
29	Dispatcher Role/Critical Incidents in Riverside. Tuition $35. POST Plan IV.
March 2012
1	Complacency, Cannibalism and Critical Thinking in Arroyo Grande. Tuition $110.
2	Mental Preparedness: You Just Never Know in Arroyo Grande. Tuition $110.
6	CCUG Training Meeting in Stockton. Tuition $30-$35.
5-23	Basic Dispatch Academy in Modesto. Tuition $388.
5-9	Communications Training Officer Course in Camarillo. Tuition $111.50. POST Plan II. ** Note change in tuition **
5-23	Dispatch Academy at Goldenwest College. Tuition $282. For more information call Suzanne Rosas (714) 895-8925
5-7	Dispatch Update in Riverside. Tuition $114. POST Plan II.
10	Handing the Rising Tide of Suicide in Fresno. Tuition $40. POST certification pending. Download the course flyer here.
14	Discovery Channel - Suicide Bomber in Fresno. Tuition $65.
16	Dispatch Critical Incidents Advanced in Riverside. Tuition $45. POST Plan IV. *** Class cancelled ***
20	Handling the Rising Tide of Suicide in Carlsbad. Tuition free under POST Plan IV. (Pilot course)
21	Domestic Violence for Dispatchers in Tracy. Tuition free under POST Plan II.
21	Public Safety Dispatcher's Role in Officer Safety in Carlsbad. Tuition free under POST Plan IV. (Pilot course)
22	Team Building Concepts for Public Safety Communications Personnel in Carlsbad. Tuition free under POST Plan IV. (Pilot course)
22	Sexual Assault for Dispatchers in Tracy. Tuition free under POST Plan II.
29	Succeeding in Challenging Conversations in Poway. Tuition $80.
April 2012
2	Dispatch Crisis Negotations in Riverside. Tuition $35. POST Plan IV.
3	Dispatch Assess Suicidal Caller in Riverside. Tuition $34. POST Plan IV. *** Class cancelled ***
7-13	NATIONAL TELECOMMUNICATOR WEEK!
10-13	Mark your calendars for the Instructor Symposium in San Diego. More info coming soon!
16-20	NAVIGATOR CONFERENCE in Baltimore, MD.
16-20	Communications Training Officer in Riverside. Tuition $187. POST Plan II.
16-27	UPDATE!!! Dispatch Supervisor Course in San Jose. Cost $350. POST Plan IV.
17	The Public Safety Dispatcher’s Role in Officer Safety in Chico. Tuition free under POST Plan IV. (pilot course)
18	Best Practices in Public Safety Communications: Focusing on Professionalism in the Public Eye in Chico. Tuition free under POST Plan IV. (pilot course)
18	Confronting Negativity in the Workplace in National City. Cost $80. (4-hour class)
19	Team Building Concepts for Public Safety Communications Personnel in Chico. Tuition free under POST Plan IV. (pilot course)
23-25	Basic Peer Support & Group Intervention Training in Lompoc. Tuition $100 for CPSA members and $140 for non-members.
30	Dispatch Academy at Rio Hondo College. Tuition $88. For more information call Lisa Osollo (562) 463-7756
May 2012
7-10	Communications Training Officer in Pittsburg. Tuition $199. POST Plan IV.
15	Conflict Resolution in Escondido. Tuition $80. (4-hour class)
21	Dispatcher Role/Critical Incidents in Riverside. Tuition $35. POST Plan IV.
22	Domestic Violence for Dispatchers in Riverside. Tuition free under POST Plan II.
22	Dispatcher/Terrorism Awareness in Riverside. Tuition $52. POST Plan NA.
22	Strategies for Effectively Handling In-Progress Calls in Orange. Tuition free under POST Plan IV. (Pilot course)
23	Sexual Assault for Dispatchers in Riverside. Tuition free under POST Plan II.
23	Best Practices in Public Safety Communications: Focusing on Professionalism in the Public Eye in Orange. Tuition free under POST Plan IV. (Pilot course)
23	Dispatch/Domestic Violence-Sexual Assault in Riverside. Tuition $35. POST Plan IV.
24	Team Building Concepts for Public Safety Communications Personnel in Orange. Tuition free under POST Plan IV. (pilot course)
June 2012
10-14	NENA CONFERENCE in Long Beach, CA.
11-21	Civilian Supervisor in Pittsburg. Tuition $400. POST Plan IV.
October 2012
22	Risk Management by Gordon Graham in Redwood City. Tuition $110. POST Plan II.
22-26	Policy and Procedure Workshop in Redwood City. Tuition $549. POST Plan II. Includes the Risk Management seminar by Gordon Graham.

Dispatcher Training Organizations (in alphabetical order):

• Ben Clark Training Center
• Cal-NENA
• California CLETS Users Group
• California Emergency Dispatcher Association
• California Public-Safety Radio Association (Southern California APCO)
• Contra Costa County Law Enforcement Training Center
• Criminal Justice Collaboration Portal (free training)
• National APCO
• National NENA
• Northern California APCO
• Public Safety Training Consultants
• San Diego Association of Public Safety Dispatchers

Submissions:

If you have an announcement you want included on our web site, submit the course announcement. The announcement will be converted to pdf format so our members can easily download it. Announcements are posted free of charge to CAPTO members. Submissions may be sent to the webmaster.